Post-Purchase Customer Platform

What happens
after a customer
buys?

Most businesses have no answer. RateUp automates everything that should happen next — feedback, issue resolution, loyalty rewards, referrals, and re-engagement. And with every interaction, our AI builds a deeper understanding of each customer — so the platform gets smarter the longer you use it.

Book a Free Demo → See how it works

No credit card required · 10-minute setup · Cancel anytime

100+
Active clients
3×
More engagement
30%
Higher retention
65%
Less manual effort
Works with WhatsApp Instagram Messenger Web Chat 🛍️ Shopify 🛒 WooCommerce
📈
Repeat purchase rate
+34%
⚡
Avg. resolution time
2 min
🤖
AI handling
12 chats
Inbox
Campaigns
CX Analytics
4 agents online
💬
📢
🤖
🎁
📊
📱
⚙️
All Channels · 47 open
AN
Ana Silva2m
5 stars! 🎉 Love it!
MR
Marco R.5m
Where is my order??
IG
JL
Juan López11m
Got my cashback, thanks!
FB
PT
Priya T.18m
Do you ship to Chennai?
WEB
AN
Ana Silva
Active now
Loyal VIP
Got my package! Super fast 📦
That's great Ana! 🎉 How would you rate us?
Definitely 5 stars ⭐⭐⭐⭐⭐
🎁
Loyalty reward unlocked!
$18 cashback credited instantly
Type a message…
→
Customer
Orders8
LTV$1,840
Sentiment😊 Pos.
NPS9/10
Lifecycle
Purchased
Feedback given
Reward sent
Referral invite
Tags
Repeat VIP Referrer

Trusted by 500+ ecommerce brands across 30+ countries

ShopMate Clinica+ FreshBite Relo Store MediCore UrbanKart Fazenda Co.
Official Meta Business Partner
The Problem

Your business goes silent
the moment someone buys

The sale ends. The relationship doesn't begin. Without a system for what happens next, customers disappear — and you never know why.

💸

You're paying twice for the same customer

Without post-purchase follow-up, most first-time buyers don't return. You spend on ads to replace customers you already had — and already lost silently.

🔇

Unhappy customers leave without a word

Only 1 in 26 unhappy customers actually complains. The other 25 just leave — and many tell their friends. By the time you notice, it's too late.

🧩

5 tools that don't talk to each other

Your team juggles between messaging, support, loyalty, surveys, and campaigns. Data is scattered. Customer experience is inconsistent. Revenue leaks everywhere.

📉

No visibility into what customers feel

You have order data. You don't have sentiment data. You can't improve what you can't measure — and right now you're making decisions based on guesses.

📊 What happens after a purchase — without RateUp
No follow-up
78%
Never return
62%
Silent churners
92%
Issues unresolved
70%
With RateUp ✓
89% retained
62%
of first-time buyers never return without a structured follow-up system
How RateUp Works

One purchase.
An automated relationship.

RateUp triggers a complete customer journey the moment a sale happens — across any business, any channel, any vertical.

🛒01

Purchase

Profile auto-created

💬02

Feedback

WhatsApp msg sent

🎫03

Recovery

Issues auto-resolved

🎁04

Reward

Loyalty + referrals

📢05

Campaign

Smart re-engagement

🔁06

Repeat

The loop compounds

🛒 Purchase triggers everything

The moment a customer completes a purchase — from your store, website, QR code, or any connected system — RateUp automatically creates their profile and queues the full engagement sequence. Zero manual work required.

👤Customer profile created automatically
📋Purchase confirmation sent via WhatsApp
🔗Shopify, WooCommerce & API triggers
📊Profile tagged and segmented instantly
What You Get

Three outcomes.
One platform.

Every feature in RateUp exists to deliver one of three things your business genuinely needs.

01 / Protect 🛡️

Never lose a customer silently again

Every sale triggers a feedback request. If something went wrong, a ticket is created and routed to the right team — automatically escalated until it's resolved.

Post-purchase feedback via WhatsApp
Auto ticket creation on negative response
Escalation engine with department routing
Resolution tracking + follow-up feedback
Profile updated with every interaction
02 / Grow 🚀

Turn happy customers into your best salespeople

Satisfied customers get a loyalty invite with referral benefits clearly explained. They redeem points as direct cashback — creating a word-of-mouth engine that runs itself.

Loyalty invite with referral benefits
Points on purchases, ratings, referrals
Direct instant cashback redemption
Referral tracking and attribution
Milestone-triggered reward campaigns
03 / Understand
🤖 AI-Enhanced
🧠

Know your customers better than your competitors do

Every interaction automatically builds a live customer profile. Today that gives you full history, sentiment, and lifecycle context. Soon, AI scoring will tell you who's about to churn, who's ready to buy, and the exact moment to engage — before your competitors even notice.

Auto-profiling across every interaction
Behavioral tags updated in real time
AI sentiment analysis on all feedback
CX analytics with strength/weakness mapping
🔬 Coming: AI health scores & churn prediction
🔬 Coming: Purchase pattern & campaign timing AI
The Platform

Everything in one place.
Nothing siloed.

RateUp replaces your fragmented stack. Here's what's inside.

💬

Unified Omnichannel Inbox

WhatsApp, Instagram, Facebook Messenger, and Web Chat — all in one place. Multi-agent login, team routing, lead lifecycle tagging, and full customer context on every conversation.

4 Channels · Multi-Agent · Lead Lifecycle · Teams
AS
Ana SilvaLoved the product! 🎉
MR
Marco R.Where's my order? IG
JL
Juan LópezGot my cashback 🎉 FB
🤖

WhatsApp AI Chatbot

Trained on your business. Handles FAQs, order queries, and feedback 24/7 in multiple languages. Escalates to a human when it matters.

AI-Powered · Multi-language · 24/7
Where is my order #4821?
Your order shipped today 📦 Arriving Thursday. Track here →
AI replied · 1.2s
⚙️

Smart Automation Builder

Design complex WhatsApp and Instagram flows with a drag-and-drop builder. Triggers, conditions, actions — no code, no developer, no waiting.

No-Code · Drag & Drop · WhatsApp Flow
⚡ Trigger
→
❓ Condition
→
✅ Action
→
🎁 Reward
🧠

CX Intelligence & Feedback Analytics

A full survey and feedback platform with AI-powered sentiment analysis and text summarisation. Know exactly what your customers love, what frustrates them, and where your experience breaks down — across thousands of responses, in minutes.

AI Sentiment · Text Summarisation · NPS · Surveys
Positive
76%
Neutral
16%
Negative
8%
🤖 AI Summary — This week Customers consistently praise delivery speed and product quality. Main friction: returns process — mentioned in 34% of negative responses. Recommend reviewing returns flow.
🔥 Most Popular Feature · Driving Organic Growth
🎁

Loyalty & Referrals

Build a loyalty program that turns one-time buyers into your most vocal advocates. Instant cashback, milestone rewards, referral tracking — all running automatically on WhatsApp. No apps, no friction, no drop-off.

Instant Cashback Referral Tracking Milestone Rewards WhatsApp-native
💰
3.4×
higher repeat purchase rate vs non-loyalty customers
📢
62%
of referral signups convert to paying customers
⚡
< 2 min
to set up your first loyalty program — no code
Loyalty Members Live
PS
Priya S.
2,840 pts · 4 referrals
⭐ Gold
KM
Khalid M.
1,420 pts · 2 referrals
🥈 Silver
AS
Ana Silva
380 pts · just joined
✨ New
💳
Cashback redeemed today
$2,840 paid out this week · 0 support tickets
📢

Campaign Manager

Bulk WhatsApp messaging and personalized campaigns. Time-based, milestone-based, and special day triggers. Re-engage customers at exactly the right moment — no tech skills needed.

Bulk · Personalized · Scheduled
🎫

Ticketing & Escalation

Convert complaints into trackable tickets. Auto-assign to the right team member or department. Escalate automatically until resolved — nothing falls through.

Auto-assign · Escalation · Resolution tracking
📍

QR Studio

Turn receipts, posters, tables, and packaging into digital touchpoints. QR codes that trigger feedback flows, loyalty sign-ups, or offers — bridging offline to online instantly.

Offline → Online · Instant Trigger
📱
Scan → Feedback flow starts
Works on receipts, menus, packaging, posters
📱

Your Analytics & Reports,
Anywhere in the World

Manage your inbox, view live dashboards, track loyalty performance, and receive escalation alerts — from any device, in any timezone. Full platform power on iOS and Android.

Real-time Alerts Multi-Branch Analytics on the go
Download on the App Store
Get it on Google Play
NPS Overview
NPS Score74
Promoters68%
Detractors8%
Live Dashboard
Today
568
Messages
+4.2%
Growth
Loyalty active1,233
Avg response2m
CSAT96%
AI Intelligence 🔬 In Development

Your customer data
has always had the answers.
RateUp is being trained to read them.

Every interaction across your entire customer lifecycle — purchase, feedback, support, loyalty — is already being captured and profiled in real time. The AI scoring layer that acts on that data is in active development now.

👤 Customer Profile
Live Now
AS
Ana Silva
Customer since Jan 2024 · Global
Repeat Buyer VIP Loyal Active
8
Total orders
$1,840
Lifetime value
9/10
Avg. NPS
Interaction History
Order #1284 placed — $42.00Today
5-star feedback submittedToday
Loyalty reward redeemed — $183d ago
Referral — Priya T. signed up1w ago
Support ticket #402 resolved2w ago
🤖 AI Scoring — Coming Soon
72
Customer Health Score
AI-generated score based on full interaction history, sentiment, purchase frequency, and engagement patterns.
🔮Next purchase predicted: 4–6 days
⚠️Churn risk: Low · Engagement trending up
📢Best campaign window: Tuesday 7–9pm
Feature in active development · Join waitlist for early access

Every interaction already builds a complete picture of your customer

From the first purchase to every feedback response, support ticket, and loyalty redemption — RateUp automatically captures, connects, and tags it all into a single live profile. No manual data entry. No spreadsheets. No guessing.

👤

Automatic customer profiling

Every interaction from purchase to feedback to loyalty to support is recorded and connected in a single live profile.

Live Now
🏷️

Behavioral auto-tagging

Customers are tagged automatically — Repeat Buyer, VIP, Churning, Price Sensitive, High Referrer — based on what they actually do.

Live Now
📊

Lifecycle stage tracking

Every customer is positioned in their lifecycle in real time — New, Active, Loyal, At Risk, Churned — so your team always knows the right action.

Live Now
🧠

AI health scoring & churn prediction

AI-generated customer health scores, churn risk signals, predicted next purchase windows, and optimal campaign timing — built on your real data.

Coming Soon
🔮

Purchase pattern prediction

AI learns each customer's buying rhythm and tells you exactly when to send the campaign that converts — before they've even thought about buying again.

Coming Soon
📈

RateUp gets smarter every day you use it

Unlike a tool you use once, every customer interaction makes your profiles richer, your predictions more accurate, and your campaigns more effective. The longer you're on RateUp, the stronger the intelligence compound.

Join AI waitlist →
Ecommerce Integrations

Native integrations for
Shopify & WooCommerce

If you're running a Shopify or WooCommerce store, RateUp plugs directly into your order flow — no complex setup, no developers needed. A purchase fires the entire lifecycle automatically.

Your store fires. RateUp handles the rest.

Connect your Shopify or WooCommerce store in minutes. Every order, shipping event, and delivery triggers the right customer journey automatically — feedback, rewards, support, campaigns.

🛍️Shopify Integration
🛒WooCommerce Integration
🔗View all integrations →
🛒 Order placed
→
RateUp triggered
→
💬 WhatsApp sent
📦 Delivered
→
Feedback requested
→
🎁 Reward sent
Zero manual steps · Works automatically
Shopify Shopify
WooCommerce WooCommerce
HubSpot HubSpot
Salesforce Salesforce
Mailchimp Mailchimp
Slack Slack
WhatsApp WhatsApp
Instagram Instagram
Facebook Facebook
Zendesk Zendesk
Zapier Zapier
Stripe Stripe
Integrations

Connect RateUp to your
favourite tools

RateUp plugs seamlessly into your existing stack — ecommerce platforms, CRMs, messaging channels, and automation tools. Open API for everything else.

View All Integrations →
Use Cases

Works for any business
built on repeat customers

From ecommerce to clinics, retail to restaurants — if customers come back more than once, RateUp turns that potential into a system.

🛍️ Ecommerce
🏪 Retail
🍽️ Restaurants
🏥 Healthcare
💼 Finance & Services

Stop losing store customers after the first order

You paid to acquire them. Now keep them. RateUp connects to Shopify or WooCommerce, fires a feedback message after every delivery, rewards loyal buyers, and re-engages dormant customers — all automatically.

🛒
Shopify & WooCommerce native triggers
💬
Post-delivery WhatsApp feedback
🎁
Loyalty points + instant cashback rewards
🤖
AI chatbot handles order queries 24/7
📢
Win-back campaigns for dormant buyers
🛒
Order #4821 placed (Shopify)

Lifecycle triggered automatically

Done
📦
Delivery confirmed

WhatsApp feedback message sent

Done
⭐
5-star rating received

Loyalty invite triggered

Done
🎁
Reward sent instantly

$12 cashback + referral invite

Live

Drive repeat visits across every location

Retail chains need consistent CX across branches. RateUp gives you a unified view of feedback, loyalty, and campaigns — per location or across the whole chain.

🏪
Multi-branch inbox and reporting
💬
Post-purchase WhatsApp feedback per branch
🎁
Chain-wide loyalty and referral program
📢
Localized campaigns and special day offers
🏪
Purchase at Branch #3

Customer profile created

Done
💬
Feedback request sent

WhatsApp — 3hrs after purchase

Done
📊
NPS score: 8/10

Profile & branch score updated

Done
📢
Weekend offer sent

To all Branch #3 customers

Live

Bring diners back. Stop bad reviews before they go public.

Restaurants live and die by reputation and repeat visits. RateUp catches unhappy diners before they post a Google review, rewards regulars, and converts Instagram engagement into bookings.

💬
Post-visit WhatsApp feedback
🎫
Negative review interception before it goes public
📸
Instagram DM automation for enquiries
📢
Event and promotion campaigns
🍽️
Diner visit recorded

Bill triggers customer profile

Done
💬
How was your meal?

WhatsApp — 1hr after visit

Done
😞
2-star response received

Ticket created → Manager alerted

Escalated
🤝
Issue resolved + recovery offer

Complimentary dessert on next visit

Live

Build patient trust at every touchpoint

Healthcare businesses need sensitive, compliant engagement. RateUp helps clinics collect patient feedback, follow up with care messages, and build long-term trust that drives referrals.

💬
Post-appointment WhatsApp feedback
📋
Follow-up care messages
🔔
Appointment reminders and confirmations
🛡️
GDPR-compliant messaging
🏥
Appointment completed

Patient profile updated

Done
💬
Care follow-up sent

WhatsApp — 24hrs post appointment

Done
⭐
Positive feedback received

Referral program invite sent

Done
📅
Next appointment reminder

Sent 7 days before due date

Scheduled

Build lasting client relationships in finance & services

Financial services, insurance, and B2B service companies use RateUp to stay close to clients, collect satisfaction feedback, and proactively re-engage before renewal or churn moments.

💬
Post-service satisfaction feedback
📊
CX analytics to track client sentiment
🔔
Renewal and check-in reminders via WhatsApp
🎁
Referral programs for existing clients
🤝
Service delivered

Client profile created/updated

Done
💬
Satisfaction survey sent

WhatsApp — 48hrs after service

Done
📊
Sentiment tracked

NPS updated in CX dashboard

Done
🔔
Renewal reminder sent

30 days before contract expiry

Scheduled
Real Results

From 100+ businesses
that made the switch

★★★★★

"We were losing customers after every first order and had no idea why. RateUp's post-purchase flow showed us the problem within week one — and our repeat purchase rate went up 28% in two months."

MA
Maria A.
Ecommerce Founder
🌎 Global
★★★★★

"The ticket escalation is what sold us. We used to find out about bad experiences from Google Reviews. Now we catch them in 2 minutes and fix them before the customer even thinks about leaving a review."

KA
Khalid A.
Restaurant Chain Owner
🇦🇪 GCC
★★★★★

"We replaced four tools with RateUp. The unified inbox saves my team 2 hours daily. And the CX analytics finally showed us what our patients actually think — not what they say to our face."

SP
Sara P.
Clinic Manager
🌍 South Africa
Pricing

Simple pricing.
No surprises.

All plans include unified inbox, WhatsApp integration, and mobile app. Start free — scale as you grow.

Basic
$49/mo
For small businesses building their first post-purchase system
  • Unified inbox (WA + IG + FB + Web)
  • Up to 500 customer profiles/mo
  • Post-purchase feedback flow
  • Basic loyalty rewards
  • Mobile app access
  • Website widget
  • 2 agent logins
  • AI chatbot
  • Automation builder
  • CX Intelligence
Get Started Free
Most Popular
Plus
$149/mo
For growing teams automating the full customer lifecycle
  • Everything in Basic
  • Up to 2,500 profiles/mo
  • WhatsApp AI chatbot (multi-language)
  • No-code automation builder
  • Instagram & WhatsApp automations
  • Campaign manager (bulk + personalized)
  • CX Intelligence + AI sentiment
  • Ticketing & escalation engine
  • QR Studio
  • 10 agent logins
Book a Demo
Premium
Custom
For multi-location businesses and enterprise teams
  • Everything in Plus
  • Unlimited profiles & agents
  • Multi-branch management
  • Shopify + WooCommerce + custom API
  • Salesforce & HubSpot integration
  • GDPR compliance toolkit
  • Dedicated success manager
  • SLA & uptime guarantee
  • White-label option
Contact Sales
Start Today

Stop losing customers
you already earned

Join 500+ ecommerce brands across 30+ countries who turned post-purchase silence into revenue — in 10 minutes.

Start Free Trial Book a Demo

No credit card · Free forever plan · Cancel anytime

🔬 Join the AI scoring waitlist — be first when it ships
🌎 Americas 🇦🇪 GCC 🌏 Southeast Asia 🇪🇺 Europe 🌎 Latin America 🌍 South Africa